Small-to-medium-sized businesses (SMBs) generally don’t have the resources to fully support all IT infrastructure needs. Even if your business has one or several in-house IT technicians on the payroll, they’re often so bogged down by routine daily tasks that their talent is wasted.
According to the research group Gartner, over 65% of IT budgets go towards tasks that do nothing more than keep the lights on. This means SMBs investing in their technology aren’t necessarily improving operations and efficiency or enhancing their security. They’re just keeping the wheels turning. The concept of “managed services” has evolved through the last decade. Today, managed service providers (MSPs) are being used by small businesses to costeffectively manage, service and support their IT processes, including:
- Proactive management
- Remote monitoring
- End-user help desk
- 24/7 network operations center
- Disaster recovery/business continuity solutions
- Security audits/updates/management
A good MSP acts as an extension of the business they’re servicing. Please email us at [email protected] or call at 720-221-6804 to discuss how we can improve your IT services and support.