Galileo provides consistent expertise to our IT solutions. Since their tech team is small and consistent, we don’t have to “start from scratch” with each new trouble ticket. Their experts know our IT infrastructure in and out and, when a problem arises, they can act quickly and efficiently. I know they’re only spending the time appropriate for the issue; not re-learning our set up.
The team at Galileo is very quick to respond to our issues regardless of the day/time we encounter them. They understand that many IT issues have to be resolved after hours and on weekends. The communication I get is excellent, too. They follow up with every issue and make sure we’re satisfied with the solution.
I’ve worked with a number of outsourced IT providers for small to medium sized businesses. In my experience, Galileo provides the best service and best value possible. No other IT company I’ve worked with comes close.
Jason Charles, Westland Distributing
Galileo Systems Group has been a valuable partner for us for over 25 years. They have helped steer us through many business and technology challenges. We can depend on them to be there in the event of problems and they have never let our business down. They have handled many disruptions that we could not resolve in a timely fashion with our existing staff. We’ve compared pricing with other providers and have found Galileo to more than competitive. They take a strong position on backups and security and have kept us out of trouble in situations where we may not have realized the need for the change. Galileo provides a monitoring service that gives notice of issues often before we’re aware of them. The same service provides security software, patches, and provides remote access, greatly easing the load on our existing IT staff. We have had problems (such as ransomware attacks) prior to using these services, but those issues have largely been eliminated. Our is far more successful as a result of working with Galileo. I highly recommend using them,
Art LeMaster, ESS Metron
We’ve been working with Galileo for many years and have always received prompt service when experiencing IT issues. They’ve been reliable, dependable, and responsive to all of our requests, in addition they never try to upsell us on things we don’t need.
Galileo has been a trusted partner in keeping our network/data secure. They have implemented software upgrades to assist us in protecting our IT system from cybersecurity concerns.
Laura Landwirth, Leading Age Colorado
I’ve worked with Lance Gibb at Galileo Systems Group for going on 20 years (both with my previous employer and in my current accounting business). Galileo has always provided an excellent value to my firm. They are a workable outsourcing solution for the small business; they allow us to focus on our business and not worry about our IT, knowing they are available when and if needed, small or large issue.
Galileo is Responsive, able to understand the problem quickly, and allocate the right amount of resources.
Christina Shea, Blacklock Integrated Services
Galileo always responds to my needs promptly. Their products & services are reliable.
Regarding Price for Services in this world. Once I separate the Good Guys from the Bad Guys… I have come to understand that a company can only provide what you are willing to pay for. In other words… There is always some company willing to charge you less, but a savvy buyer will realize they will also receive less. Less in service, response & reliability. Galileo’s pricing is reasonable and they provide an excellent product/service.
I can’t imagine any buyer or purchasing agent will get fired for selecting Galileo. I can’t imagine any business owner will ever regret his/her choice to select Galileo Systems Group to manage their IT.
Chuck Minott, Mainely Water
With Windows 7 and Server 2008R2 quickly reaching end of life, we needed a significant systems upgrade. New workstations, a new server, and an email migration to Office 365 were all planned for and implemented by Galileo. We anticipated some downtime and outages as a result, however everything was implemented in a timely fashion with minimal impact to our organization. I can’t believe how smoothly our network overhaul went and we appreciate the excellent job!
We couldn’t be happier with our relationship with Lance and his team at Galileo and continue to look to them for our IT needs.
Kristin Dunn, Deputy Director, Colorado Counties, Inc.
The reason we outsource our IT support to Galileo can be summed up in one word: Security. Security in knowing that our problems will be solved, security in knowing that they are available immediately to respond, and security in the knowledge that our network/computers are in good hands. No matter the issue or question a Galileo representative always responds immediately!
The staff at Galileo are great to talk to. I never feel like I’m bothering them, they always make me feel like I am their only client when I call. Their staff explains everything in terms that can be understood.
Try them for 1 year and you will stay with Galileo.
Gayle Noon, Colorado Building and Construction Trade Council
“As our business grew so did our needs to enhance our technology tools and applications. From the beginning of our multi-year relationship, Lance and this talented team have been right there for us, holding our hand and leading the way. As a Customer Satisfaction Expert who speaks professionally, you can imagine that I am a tough sell on just about any service…and hands down, Lance is the best I have ever worked with in his field. He pulls from his vast and up-to-date expertise to offer suggestions on how we can run our business more efficiently and then completes the installation process with ease. He sets us up for success and fixes our many challenges with our remote users. He explains things in detail without talking “geek” and answers my frequent questions without ever making me feel naive. Whether he is offering advice on hardware or software, Lance always helps us select options that will be financially prudent yet give us our biggest return on the investment. Bottom line I can’t imagine running our business without Galileo.”
Ruby Newell-Legner – President, RubySpeaks, Inc.
Responsive and Accessible
Our firm, Don, Galleher and Associates has worked with Galileo Systems Group for over 20 years. We have always been able to trust them to be responsive and accessible, explain “computer language” in lay terms and to be immediately on top of “emergencies”.
Unlike other vendors we deal with, I like working with a smaller company and not the larger company red tape. As a result Galileo has been able to provide us with the personalized attention we don’t get with other vendors.
Denise Woodward, Don, Galleher and Associates
“I just wanted to take a moment to thank Chuck Malott and his team at Galileo for being there when we really needed them. Our Arizona location was infected with a Crypto-wall virus that encrypted all of the files on our server in addition to the data files needed for our accounting application, MAS90. We are not yet sure how the virus was contracted but believe it might have been someone inadvertently clicking a link in a fake UPS Email. Once the infection took hold we were completely down and unable to operate the business.
We called in Galileo our MSP (Managed Service Provider) and they were available immediately with their emergency response team. Because of the systems Galileo had implemented and the expertise in dealing with these types of events our office was down only a short time instead weeks and we were not forced to pay the ransom demanded by cybercriminals. Very little data had to be re-entered and we were able to continue to serve our customers almost immediately.
Our company has been working with Galileo for well over 15 years and we are proud to call them technology partners and friends.
Mike Lawson – President, Westland
“All I can say, which is grossly understated, is thank goodness Galileo is on board. As the President of the organization I have just this one small window (Information Technology) that I don’t have to manage, and to me it’s a huge one, that I can get relief and respite knowing that I can rely on Galileo to take care of all of our IT needs.”
Julie Weiss Murad, President and Founder of The Gabriel Foundation
“Galileo made our system upgrade a breeze! The work was seamless for both our internal group and external customers. Calling the Galileo team was the best technology decision we’ve ever made.”
Mike Faber – President and CEO, Faber Communications LLC
“I can’t speak highly enough about the work Lance has done for me and our company over the years. I would literally be lost without him! He is my go-to guy on anything computer. When I plead, “Just make it work!” Lance comes to the rescue. He is amazingly creative and designs my website just as blithely as he creates an office network or troubleshoots computer problems or create video products. I’ve never met a smarter guy. Lance is just as valuable on my team as any employee; in fact, I think of him as an employee because of the comfort level I feel in dashing off an email to have him fix things or put up content. He is my “secret weapon,” my best tool in my toolbox of success in the speaking business over the years. If Lance ever left me, I would be dead in the water. RUN to do business with him—your success has only been limited so far because you didn’t find him fast enough. We are the luckiest company in the world to have him on our team.”
Laura Stack – President, The Productivity Pro(R) Inc.
“It is a complete relief to have Lance’s service available to us. I wish I found him sooner. He has all the expertise I will ever need, and he is friendly and a genuine pleasure to deal with. With all that said, for me at least, the price wouldn’t be a huge concern. But the story gets better; I find his prices very reasonable. When I think back on all the computer problems we experienced, and all the frustration that went with it, and now it’s just a phone call to Lance and problem solved. I love it! I couldn’t be happier.”
Pete Mentz – Owner, Affordable Garage Door
“For close to three years now Lance Gibb has acted as our Information Systems consultant, helping us anticipate and stay ahead of the technological curve with an awareness of cost control. He is a professional who understands technology and can explain it in easily understood terms to lay people such as myself, and affect immediate change when requested. I would highly recommend GCS for any information services that you may require.”
Peggy Graham – Owner, Burlstone Inc.
“We particularly appreciate the significant role you and GCS played in the creation of our Website. We found noteworthy your ability to quickly marshal the resources and personnel required to design and implement the site.
… We’re also appreciative of the sophistication of the GCS servers hosting our site. Our previous host proved incapable of supporting the active server pages required for our complex data base-driven online store and we were pleased to find that GCS was easily able to accomodate them. That and the near-perfect reliability of your servers have proven to be key factors in our success.”
Craig Peterson – President, Radartest
“We have been using GCS for absolutely all of our web/computer services for a number of years. We started simply with tech support, which Lance provides quickly and reliably. I also use him to not only host our website, but he basically set it up from scratch once I had the graphic art and content finished. I can heartily recommend Lance to you and anyone else. We would be lost without him. It is such a relief knowing that all our IT issues are in good hands.
Dr. Robert Cox, Physician
“Lance Gibb and his team designed and developed my web site DebraFine.com. They have created a site that during the past 18 months has reduced the need for marketing materials as well as Fed Ex and the post office by over 75% (whenever marketing materials are requested, the potential client is directed to view and experience all my materials including video and audio to my web site). In addition to the excellence of the work, what I am equally appreciative of is the ease it is to work with Gibb Tech. I have not had to meet with anyone, ever! Instead, I supplied the pages of information and visuals I included with my packages for mailing. They organized and designed the site. All I have to do is proof their work or ask for changes that are more to my liking. No appointments or meetings that eat up my most precious commodity: time. Lastly, the time I saved because of their clear understanding of speaker’s and author’s needs was tremendous. I could not be more pleased with the work that has been done on my behalf”
Debra Fine – Professional Speaker
“Just a quick note to say THANK YOU for all the awesome work you do on my website. I am so pleased to have received bookings online as a direct result of your work with the search engines. I appreciate the work you do for me and I appreciate you! Thanks for going the extra mile and being so great to work with. I’ll keep tooting your horn whenever I can!”
The Productivity Pro(R) Inc.
“Lance Gibb and his team are a powerhouse of talent and ability. They’ve gracefully sailed through design changes, urgent updates and coordination efforts and have done so consistently for three years – a rare and precious quality! They have been the “oil” in the machinery of my successful business and website. Each year, I’m in contact with hundreds of vendors, business allies and service providers. In that time, Iv’e changed my accountant, my bank and my printer. GCS is the only vendor I’ve stuck with since I started! I can say, without doubt, these “super stars” are in the top 1% of anyone I have ever worked with — I also know that good people are hard to find, but great people are priceless!”
D.J. Vanas – President, Native Discovery